All Things Non Explosive
By placing an order you are agreeing to the Terms and Conditions as stated below:
Minimum Order Price for Delivery - Minimum order for delivery of fireworks is £125 inc. vat (not including carriage charge) There is no minimum order on Wax Torches, Flying Lanterns, Ice Fountains and any other non explosive item. These items will be charged by weight if bought in a small amount. Please note, Ice Fountains are classed as explosives and have a delivery charge of £20.
VAT - All our prices, except Professionally Fired Displays or where stated, are inclusive of VAT at the current rate of 20%.
Delivered Orders - Full payment is required upon receipt of order - unfortunately NO delivered order can be processed without full payment. Cash on delivery is possible on some local deliveries but only by prior consent. Unpaid orders will not be despatched under any circumstances. Even if you did post the cheque last night...
Collected Orders - Full payment is required to guarantee stock availability on all internet orders for collection. Collect orders do not need to pay the £20 carriage charge on Paypal. Remove this charge before you allow Paypal to debit your credit card. If you have paid the carriage charge on a collect order please email or call our offices before you collect the fireworks as we can only refund the £20 via Paypal.
Special Offers/Mega Deals - Orders which include any monthly special offers from this website must be paid for, in full, to complete the order. All items listed under "Special Offers" or "Mega Deal" will return to their original retail price at the end of that specific period. Website special offers do not qualify for the Oct/Nov/Dec early order discount scheme. Internet only offers are based on you, the customer, placing (or attempting to place) an order online. Internet offers are non transferable and cannot be used in conjuction with any other offers online, instore or in our catalogue.
Delivery Service - We charge £20 for delivery of ALL firework orders. We heavily subsidise this charge on your behalf as we can only use specialist carrier firms to transport fireworks to you. All paid orders are shipped as soon as we have confirmed your order details. Our out of season turnaround time from receiving your paid order to shipping the order is generally 24 hours. If you are ordering fireworks for an event in the future please let us know and we will pack and store your order, free of charge, then ship it nearer to the date you require it. If you are placing an urgent order please contact us so we can speed things up for you. We do not provide a set date for delivery but we will tell you when we are shipping them and the estimated date for delivery. Normally an order shipped on Monday will be with you by Friday that same week - this does not apply to remote or obscure addresses! We can offer all types of delivery, same day/overnight/timed/Saturday - please contact our offices for an immediate quotation, and make sure you are sat down as it will be expensive! If you would love to have fireworks delivered but you are always out why not choose another address for the delivery? Simply fill in the details when you get to the Paypal form. If you make a mistake don't worry, just drop an email to GNF and we will sort the rest. Please note: We ship paid orders as soon as possible upon receipt if you have not provided us with a preferred date.
Substitutions - We reserve the right to make any substitutions to the same or higher value if required. We use suitable substitutions so as not to effect your display.
Shortage in order - Any claims for shortages must be notified to us, in writing, within 5 days of reciept of the goods.
Under 18 Law - Fireworks can only be sold to persons eighteen years of age or over. No exceptions. At all. Under 18's cannot hold, carry or light fireworks except sparklers with adult supervision. Under 18's cannot place firework orders, please do not allow your children to do so. We contact ALL customers by telephone, prior to delivery, to confirm age etc, please do not be offended by this!
Consequential Loss - No consequential losses arising from the use of any products will be accepted.
Sale or Return - We regret that under no circumstances can goods be supplied on a sale or return basis. That includes returning fireworks because it rained on the night of your display!
Refunds with Paypal - If you have paid for your order via Paypal and now require a refund you will be liable for any charges incurred, as stated in Paypals terms and conditions, and this includes the initial 3.4% fee of your total transaction. If we have to refund your order due to a mistake on our part or the minimum order value was below £100 we will refund 100% of all monies paid. We can only refund directly back to the same Paypal account.
Returning Fireworks - Where applicable the company complies with the Consumer Protection (distance selling) regulations 2000, in that it offers a seven day cancellation period from the date the goods were received by the customer. In the event of cancellation the customer must inform us in writing to our Leeds address, the company will then notify the customer of how and when the goods are to be collected. A charge will be made to the customer equal to the cost to GNF of recovering the goods back to our premises. This charge will range from £50 upwards
Complaints - We hope all our fireworks perform as described and we welcome your feedback, positive and negative but telling us in October that the "firework" you bought this time last year didn't go off is no good! Tell us the day after it didn't go off and we can do something to help! Please note that claims for faulty fireworks can only be entertained when the problem is brought to our attention and subsequently the item is returned back to ourselves. (unless we instruct you otherwise)